Refund Policy

Last updated: October 10, 2026

Your satisfaction is our priority. If something isn’t right with your order, we’re here to help.

Something not right with your order?

Because our products are custom made, we accept returns, replacements or refunds only for items that arrive damaged or defective, or that don’t match your approved proof or order details because of our error.

Please let us know within 48 hours of delivery at help@printmyplates.com or (888) 771-3747. Include your order number, a short description of the issue and, if possible, a photo. We’ll review it and let you know the next steps, which may include a replacement, a reprint or a refund. If we ask you to return an item, we’ll tell you how.

What we can’t refund

We can’t accept returns or exchanges for custom items that were produced as ordered, including items that match a proof you approved or text and artwork you supplied for an order that didn’t require a proof.

Refunds

Approved refunds are issued to your original payment method within 5–7 business days of approval (or, if we ask you to return the item, after we receive and inspect it). Your bank or card issuer may take additional time to post the refund. For orders paid by invoice or purchase order, we will credit your account or refund you as we agree with you.

Order cancellations

Need to cancel? Contact us as soon as possible at help@printmyplates.com or (888) 771-3747. We can cancel an order only before it enters production. Once production has started, we are unable to cancel or refund the order. If we confirm your cancellation, we’ll process your refund within 5–7 business days.

Questions

We want you to love your order. Reach out any time: Print My Plates, LLC · PO Box 1002, Cary, NC 27512 · help@printmyplates.com · (888) 771-3747 (Monday–Friday, 8 a.m.–6 p.m. Eastern).